Your tariff to access charge points across Europe

Occasionally, a delay in the transfer of charging session details from the charge point operator (CPO) can result in customers being billed for sessions conducted earlier. These delays are rare and occur due to technical communication issues between systems.

Please note that whilst CPO pricing may have changed since the session date, the charges applied will reflect the rates that were valid at the time of the charging session.

Blocking fees are applied for the following reasons:

1. Encouraging fair use of charging stations
   • Blocking fees are time based and discourage drivers from leaving vehicles at the station longer than required. This ensures other drivers have access to charging facilities.
2. Avoiding misuse of parking spaces
   • Some stations are located in car parks where fees apply to petrol cars but not to BEVs (Battery Electric Vehicles) during charging. To prevent BEV drivers from using these spots as free parking after charging is complete, blocking fees may be introduced.
   • There could also be car parks, such as shopping centres, where you need to pay parking fee upon entrance of their premises, as well as blocking fee if your vehicle occupies the charge point for longer than 90 / 120 / 180 minutes, depending on the station's conditions.
3. Maximising efficiency at High Power Charging (HPC) stations
   • HPC stations are designed to charge vehicles quickly, one after another. Blocking a fully charged car at such stations undermines their purpose and limits accessibility for other drivers.

Additional notes:

• Blocking fees vary depending on the charge point operator and local regulations.
• Always check station-specific policies in your SUBARU Care app or charging card terms before starting a session.

There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Voucher" field in the last step of registration.

In the customer area:

• Log in to your customer account.
• Go to "Contracts".
• Go to "Add a voucher".
• Enter your code number in the free voucher field.
• Go to "Check voucher".

If you need further assistance, please contact Customer Service.

To check the remaining amount of a voucher:

1. Log in to your SUBARU CHARGING NETWORK account using a web browser.
2. Click on your name in the top-right corner to access the menu.
3. Click on "Contract", choose the related contract.
4. Scroll down in the "Contract" page, in the "Vouchers" section, you will see a list of all your vouchers.

For each voucher, the details displayed include:

• Voucher name
• Validity period
• Remaining voucher amount (listed below the initial voucher value).